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Most frequent errors you may encounter. (C2,C5,C7,C8,C9,C10)
#1
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1) The server is undergoing Inspections or update (while starting client)
   

You can get this error if server is on maintenance.
But if server online and you can't enter (start launcher and get this error) it means that your IP is banned.
In this case email to ExaySro@gmail.com with info about your account and your IP address. You can get your IP here - http://www.exaysro.com/myip

2)Failed to connect to the server.(C8) (while trying to connect the server)
If you got this error, probably you need to download our full client because if you update old files, may not always work.
You can always download lastest version of game client here - http://www.exaysro.com/index.php?action=download

3)Failed to connect to the server.(C7)(while trying to connect the server)
It means that our server have technical issues. When u get this server u need email to ExaySro@gmail.com or write at Shootbox on our forum.

4)Failed to execute SilkRoad [Error code(2)] (when u tying to start client)
   
It means that u lost sro-client.exe file from main folder. It can be deleted by your antivirus and firewalls.
If u got this error, create folder for ExaySro, add it to your Antivirus and Firewall's software's Exception list, re-download last version of our client from our website (http://www.exaysro.com/index.php?action=download)and extract to this folder. Be sure that u have sro-client.exe file there. 

5)Failed to connect to the server.(C9)(while trying to connect the server)
 
Login server down, contact Staff Members or email ExaySro@gmail.com . Also you can write at Shootbox on our forum.

6)Failed to connect to the server.(C10)(while trying to connect the server)
Your account is online. It can happen when your char stucked in the game after Login Server has been restarted. In this case u need to connect with Staff Members ingame, forum. or email to ExaySro@gmail.com
Also this error u can get when your client crashed visually, but still in work. For resolve it press [Ctrl+Shift+Esc] to open Task Manager ( You can also press they Windows Key + R on your keyboard or enable the Run command in your Start Menu. Type “taskmgr” and hit Enter.) and find there sro_client process and delete it. Wait few minutes and try to login again.


7) DEP. If you for any reason can't run your client ( got Stopped Working error or anyone else) so:
Open System Properties. --> Advanced --> Perfomance Options --> Data Execution Protections (as at image). If it Turned ON as on image, so add sro-client.exe and silkroad.exe to that list. After, probably, u will need to restar your pc.
   

To open System Properties - Press Windows logo + R keys on your keyboard and in opened window tap - sysdm.cpl . After press enter.


This Thread will be updated.

//Edited at 3 January 2017 server time. Added DEP settings.

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Admin Email - ExaySRO@gmail.com

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#2
tnx, never get any of this errors but if I will get it someday, now I know where I can see a problem and  solve it  Yahoo
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#3
How do I solve this error? Sorry. failed to execute Silkroad.[Error code(5)]
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#4
(03-15-2017, 06:53 AM)crissilva Wrote:  How do I solve this error? Sorry. failed to execute Silkroad.[Error code(5)]


i think this has something to do with youre Media.Pk2   file  sometimes  protection / security programs  see this as a false virus  and there will block / delete nd put the file in quarantine, soo  its best to turn of youre file protection system or security in total  and   re-install ExaySro and try it again if it is still  not working ( same error)  then i would advise you to  un-install youre security program / un-install  Exay Sro   and then instal  SRO first then youre protection program  AVG /ESET are most prone to automatically  delete this file due to false virus alert  PS i could be wrong but so far thats what happend on my pc   Good2_002
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#5
Create new folder, add it to your antivirus software's exception list and redownload full client from our website. Extract client fles to that folder.

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Admin Email - ExaySRO@gmail.com

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#6
(03-16-2017, 17:49 PM)[GM]Ktulhu Wrote:  Create new folder, add it to your antivirus software's exception list and redownload full client from our website. Extract client fles to that folder.

 am i allowed to try and help other members or do you prefer that i  leave these jobs to GM's ?
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#7
If you r 100% sure, that you have right resolve, you r welcome Smile

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#8
I am already without antivirus, and I already did the whole process and the error persists, I use windows 7 utimate can it be windows defender?
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#9
(03-20-2017, 06:18 AM)crissilva Wrote:  I am already without antivirus, and I already did the whole process and the error persists, I use windows 7 utimate can it be windows defender?
 it could be  Windows defender is basically the standard anti virus /spy & malware program that comes with the OS, try turning off window defender and reinstal or unpack  silkroad
But before turning it off try this first Go to Settings  and select Update & security  > Windows Defender. Under Exclusions, select Add an exclusion. Select the Add  button, navigate to the file, folder, or process, and then select Exclude this file.
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